We knew very early on we had found a team that could deliver what we were looking for.

Customer
Pinnacle
Industry
Property Management
Location
London

Pinnacle use Ark’s cutting-edge platform across thousands of its homes to harness communities via a lifestyle app for tenants. Pinnacle piloted the software across its PRS and leasehold management portfolios before rolling out more widely.

"We  were  very  aware  of  the  need  to  source  a  customer  facing  app  for  our  property  management clients which could deliver a wider community engagement function as well as the more transactional functions of such an app.  We were struggling to find a provider that could technically deliver what we required but also, and possibly more importantly, a provider that aligned with our values and ways of working.  

“We knew very early on we had found a team that could deliver what we were looking for”

We held initial discussions with Ark based on an introduction from a mutual colleague and we knew very early on we had found a team that could deliver what we were looking for. The team at Ark have been fantastic to work with, with project meetings often feeling more like it is our  own  internal  ‘IT  team’  rather  than  an  external  provider  such  is  the  close  working  relationship and  approach  to problem solving.  

“The pace and proactivity of developing solutions, updates and innovation has been truly a breath of fresh air. ”

They  have  gone  to  great  lengths  to  truly  understand  our business  and  working  alongside  our  teams  to  understand  the  operational  requirements  and  then designing solutions that truly fit with our requirements.  The pace and proactivity of developing solutions, updates and innovation has been truly a breath of fresh air.   Nothing is too much trouble and if something can’t be done, then other solutions are always presented and delivered.

Working  with  Ark  has  really  been  a  pleasure and we look forward to a continued working relationship and developing our customer communications offer even further with them.”

Alex Elsy
Director of Residential Management at Pinnacle Group

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